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Payments and Return Policies


Credit and debit card purchases will be billed by "CMGI."
All credit/ debit cards used for purchasing products from will appear as "CMGI" on any associated financial institution's billing and financial statements.


Customer Satisfaction is our first priority. Should you need an exchange or return, please read below for direction.

Customer Returns/Exchanges


We do not and will not give satisfaction returns. All sales are final. 

By purchasing product(s) through Castle Megastore: “I agree to the Castle Return Policy” as stated herein – All sales are final on clearance, seasonal and personal use products.

Personal use products constitute a health and safety risk and include Any product that makes “Body Contact “ (internal or external). These include All adult toys vibrating or non-vibrating for any use, Vaginal, Anus, Penis, Oral, Lingerie, Apparel, Shoes, Bondage, Leather, Faux Leather, Silicone, Bottled Products, and related accessories are not returnable.

Product Selection – Intimate products are very personal therefore Castle cannot and does not warrant or guarantee your satisfaction with your purchase.

Castle does not warrant or guarantee accuracy of product descriptions. In Store, see sales associate for further assistance. Contact customer service for any additional information you need prior to making your purchase decision (

Defective Products- All products purchased are subject to the manufactures warranty, contact for manufacturer’s contact details. CASTLE DOES NOT WARRANT PRODUCTS. All eligible return products must be unused and unmodified in original packaging.

Faulty DVD’s will be tested in store and are eligible for exchange of same title only.

Returns must be within 30 days of original purchase. Receipt is required for All returns. Refunds will be applied to Original credit or debit card. No Cash Refunds. Cash refunds will be applied to a form of store credit. Store credit and Gift Cards have no cash value except where required by law, and cannot be replaced if lost or stolen.

Castle reserves the right to refuse any return or exchange.

At Castle Megastore, we are happy to help you in selecting the right item for you! To help you in your choices for purchasing decision, we include all the information that is needed. We include measurements for dimensions of the products on each product page. We also include information on the type of materials and colors on the each product page.

If you would like help or advice on selecting specific products, one of our Castle Megastore Representatives will be more than happy to assist you! Our representatives are available by phone, email or online chat. They are available Monday through Friday, 8am – 5pm MST. Messages sent via email or phone message, will be responded to within 24 hours or the next business day.

Everything we ship from Castle Megastore is brand new, just as we have received it from the manufacturer.

Given the nature of these products, we cannot and do not give returns if you are not satisfied with the product. Please select your purchase carefully.

All products are factory quality tested to ensure that the item is working properly. In the event of a defective product, it can be exchange for the same item within 30 days of purchase, with proof of purchase, or for the duration of the manufacturer’s warranty, whichever is greater. Warranty valid for one replacement only on Castle exclusive products. Items purchased at a Castle Megastore retail store must be accompanied by the sales receipt.

All returns and exchanges must be pre-approved, so please call or email or Customer Service Representatives for your return authorization. DO NOT send your product back without authorization from our Customer Service Department.

To process your defective exchange promptly, you will need to call or email our Customer Service Department and be approved for the exchange. Our representative will first help troubleshoot your toy to see if we can get it working again. If there is no result from the troubleshooting, then your item is indeed defective and you will be responsible for shipping the item back to us.

When sending your item back, please make sure that it has been cleaned thoroughly. This is for the health and safety of our staff, any items that appear to over-used, older than purchase date, and are not cleaned properly will be refused for return or exchange authorization and will be returned to the sender.

When your package arrives, we will quarantine the package for 2 business weeks. Then we will inspect the product and test the item. After confirming the item is defective, we will send you the a replacement of the same item immediately. In the event that we find that the item is not defective, we will send the item back to you.

For return or exchange authorization, you can reach us Monday through Friday, 8am – 5pm Mountain Standard Time by email at We will respond back to you within 24 hours or the next business day.

Please check your email (including your spam and junk mail folders) for updates on returns or exchanges.

We appreciate your business and look forward to being your Essentials for Lovers.