Order Pick-Up and Shipping
Pick up Orders
You will receive an email notice when your order is ready for pick-up. You will have 5 days to pick up order before it is cancelled and returned to stock. If any items are not available at the location, your order will be adjusted by removing the unavailable item(s) and the amount you are charged will be adjusted. If you decide you do not want the order, you can email CustomerService@castlemegatore.com to cancel the order.Ā
SHIPPING & DELIVERYĀ
Please check your inbox (including spam and junk folder) for shipping confirmation email.
- Please allow 2 business days for processing.
- All products will be shipped in discreet packaging with Dux Distribution as the return address.
- Orders will appear as CMGI on your credit card statement.
- Orders placed on Friday after 2pm(ARIZONA) will begin processing the following Monday, excluding holidays.
- Orders placed on Saturday, Sunday or Holidays will begin processing the next business day. We process USPS Priority Mail and FED-EX 2-Day Shipping Monday through Friday until 2 pm (ARIZONA) excluding holidays. Choosing any of these methods will still incur the shipping fees once the order is processed.
- Sunday deliveries are not currently available.
- Note that FedEx does not Deliver on Weekends. Delivery will be the next business day.
- Estimated delivery times apply to in-stock items only.
- We ship to the continental United States, Hawaii and Alaska.
- Currently we are not shipping or fulfilling orders in CA.
- We do ship internationally to Canada.
- When orders are shipped, you will receive an email with confirmation and tracking numbers. Please also check your spam filters and allow emails to be received from Castlemegastore.com.
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FREE SHIPPING
The shipping method used for Free Shipping isĀ USPS Ground Advantage. This option becomes available when certain criteria are met. Please review main page for minimum criteria and allow 5 business days for processing. Orders placed on Friday after 2pm(ARIZONA) will begin processing the following Monday, excluding holidays.
*Free shipping will be provided as an option at checkoutĀ ONLY WHEN IT IS BEING OFFERED. No free shipping on oversize items like sex furniture, machines and body forms.
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USPS PRIORITY MAILĀ
Please allow 2 business days for processing. Orders placed on Friday after 2pm(ARIZONA) will begin processing the following Monday, excluding holidays.
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FED-EX Ground
Please allow 2 business days for processing. Orders placed on Friday after 2pm(ARIZONA) will begin processing the following Monday, excluding holidays. Please note FED EX does not ship to P.O. Boxes.
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FED-EX 2-DAY SHIPPING
For FedEx 2-Day please allow 2 business days for processing. Orders placed on Friday after 2pm(ARIZONA) will begin processing the following Monday, excluding holidays. Please note FED EX does not ship to P.O. BoxesĀ and does not deliver on weekends; delivery will be the next business day.
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FED-EXĀ OVERNIGHT SHIPPING
For FedExĀ Overnight,Ā please allow 2 business days for processing. Orders placed on Friday after 2pm(ARIZONA) will begin processing the following Monday, excluding holidays. Please note FED EX does not ship to P.O. Boxes and does not deliver on weekends; delivery will be the next business day.
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INTERNATIONAL SHIPPING
Castle Megastore now is offering shipping to all over the world. You may have your items shipped via FedEx. Please allow 5 business days for processing. Orders placed on Friday after 2pm(ARIZONA) will begin processing the following Monday, excluding holidays. Castle Megastore is not responsible for packages delayed or detained in Customs. Please noteĀ FED EX does not ship to P.O. Boxes.
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